Delayed deliveries

I have been having bad luck before with various companies, but this is now getting epidemic — are all of these delays explained by the economic recession, of some other such factor? For example, I pre-ordered my iPhone 3GS from Sonera (the exclusive carrier in Finland) already late June, I think — and was promised a delivery in July 31st. Then I received a call from Sonera telling that it will arrive in 5th of August instead. Then nothing happened. I have been calling Sonera and Verkkokauppa.com where I should be getting the phone delivered, but no-one have been able to give any sort of estimate for when the phones could really become available.

The delay was particularly nasty for me, as I had ordered my previous mobile subscription to be closed at July 31st, and then needed to get to Sonera to have a new subscription opened, without the phone yet available. I had also scheduled some work with analysing iPhone apps for August, but now it seems that I need to get my hands on an iPod Touch in order to be able to do that work. Damn, such delays are irritating in an already too busy schedule.

On another front, we are still waiting for two armchairs we ordered from Asko more than four weeks ago (the delivery promise was 2-4 weeks). No contact to the customer, no explanation. Is Finland just the country of bad customer service, or is this universal?

Author: frans

Professor of Information Studies and Interactive Media, esp. Digital Culture and Game Studies in the University of Tampere, Finland.

2 thoughts on “Delayed deliveries”

  1. Well, I believe this is one of the most poorest countries in customer service I’ve seen, although there are nice exceptions that I’ve witnessed in Lapland.

    Here’s one bad example I had to go through last year: http://markoteras.com/2008/12/11/how-to-smear-a-good-customer-service-concept-with-bad-management/

    I was thinking of ordering the iPhone too but now, after seeing this example, will think again. In my opinion they should free iPhone in Finland. Giving someone a monopole status will always end up hurting the customers.

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