I was happy to note the news today that I had been selected as the Professorial Fellow (tutkijaprofessori) into the Institute for Advanced Social Research (IASR) in the research collegium of the University of Tampere. This will be for a fixed term of one year, and I will also remain in the role of director of Centre of Excellence in Game Culture Studies. But my job description will change for the coming academic year, so that I will leave most (the idea is: ALL) teaching and administration, and just focus on doing research for one year.
I have done long days in the service of multiple departments, schools and faculties, since 2006 in the administrative roles of Deputy Director, and then as the Vice Dean, so after those 12 years, it feels great to be able to clean the calendar a bit, expand the horizons, and just focus on actual research work for a full year.
I am not sure whether this is true for other countries, but after a long, dark and cold winter, Finns want to be outdoors, when it is finally warm and sunny. Sometimes one might even do remote work outdoors, from a park, cafe or bar terrace, and that is when things can get interesting – with that “nightless night” (the sun shining even at midnight), and all.
Surely, for most aims and purposes, summer is for relaxing and dragging your work and laptop always with you to your summer cottage or beach is not a good idea. This is definitely precious time, and you should spend it to with your family and friends, and rewind from the hurries of work. But, if you would prefer (or, even need to, for a reason or another) take some of your work outdoors, the standard work laptop computer is not usually optimal tool for that.
It is interesting to note, that your standard computer screens even today are optimised for a different style of use, as compared to the screens of today’s mobile devices. While the brightest smartphone screens today – e.g. the excellent OLED screen used in Samsung Galaxy S9 – exceed 1000 nits (units of luminance: candela per square meter; the S9 screen is reported to produce max 1130 nits), your typical laptop computer screens max out around measly 200 nits (see e.g. this Laptop Mag test table: https://www.laptopmag.com/benchmarks/display-brightness ). While this is perfectly good while working in a typical indoor, office environment, it is very hard to make out any details of such screens in bright sunlight. You will just squint, get a headache, and hurt your eyes, in the long run. Also, many typical laptop screens today are highly reflective, glossy glass screens, and the matte surfaces, which help against reflections, have been getting very rare.
It is as the “mobile work” that is one of the key puzzwords and trends today, means in practice only indoor-to-indoor style of mobility, rather than implying development of tools for truly mobile work, that would also make it possible to work from a park bench in a sunny day, or from that classical location: dock, next to your trusty rowing boat?
I have been hunting for business oriented laptops that would also have enough maximum screen brightness to scale up to comfortable levels in brighly lit environments, and there are not really that many. Even if you go for tablet computers, which should be optimised for mobile work, the brightness is not really at level with the best smartphone screens. Some of the best figures come from Samsung Galaxy Tab S3, which is 441 nits, iPad Pro 10.5 inch model is reportedly 600 nits, and Google Pixel C has 509 nits maximum. And a tablet devices – even the best of them – do not really work well for all work tasks.
HP has recently introduced some interesting devices, that go beyond the dim screens that most other manufacturers are happy with. For example, HP ZBook Studio x360 G5 supposedly comes with a 4k, high resolution anti-glare touch display that supports 100 percent Adobe RPG and which has 600 nits of brightness, which is “20 percent brighter than the Apple MacBook Pro 15-inch Retina display and 50 percent brighter than the Dell XPS UltraSharp 4K display”, according to HP. With its 8th generation Xeon processors (pro-equivalent to the hexacore Core i9), this is a powerful, and expensive device, but I am glad someone is showing the way.
Even better, the upcoming, updated HP EliteBook x360 G3 convertible should come with a touchscreen that has maximum brightness of 700 nits. HP is advertising this as the “world’s first outdoor viewable display” for a business laptop, which at least sounds very promising. Note though, that this 700 nits can be achieved with only the 1920 x 1080 resolution model; the 4K touch display option has 500 nits, which is not that bad, either. The EliteBooks I have tested also have excellent keyboards, good quality construction and some productivity oriented enhancements that make them an interesting option for any “truly mobile” worker. One of such enhancement is a 4G/LTE data connectivity option, which is a real bless, if one moves fast, opening and closing the laptop in different environments, so that there is no reliable Wi-Fi connection available all the time. (More on HP EliteBook models at: http://www8.hp.com/us/en/elite-family/elitebook-x360-1030-1020.html.)
Apart from the challenges related to reliable data connectivity, a cloud-based file system is something that should be default for any mobile worker. This is related to data security: in mobile work contexts, it is much easier to lose one’s laptop, or get it robbed. Having a fast and reliable (biometric) authentication, encrypted local file system, and instantaneous syncronisation/backup to the cloud, would minimise the risk of critical loss of work, or important data, even if the mobile workstation would drop into a lake, or get lost. In this regard, Google’s Chromebooks are superior, but they typically lack the LTE connectivity, and other similar business essentials, that e.g. the above EliteBook model features. Using a Windows 10 laptop with either full Dropbox synchronisation enabled, or with Microsoft OneDrive as the default save location will come rather close, even if the Google Drive/Docs ecosystem in Chromebooks is the only one that is truly “cloud-native”, in the sense that all applications, settings and everything else also lives in the cloud. Getting back to where you left your work in the Chrome OS means that one just picks up any Chromebook, logs in, and starts with a full access to one’s files, folders, browser addons, bookmarks, etc. Starting to use a new PC is a much less frictionless process (with multiple software installations, add-ons, service account logins, the setup can easily take full working days).
If I’d have my ideal, mobile work oriented tool from today’s tech world, I’d pick the business-enhanced hardware of HP EliteBook, with it’s bright display and LTE connectivity, and couple those with a Chrome OS, with it’s reliability and seamless online synchronisation. But I doubt that such a combo can be achieved – or, not yet, at least. Meanwhile, we can try to enjoy the summer, and some summer work, in bit more sheltered, shady locations.
Every now and then I am asked to recommend what PC to buy. The great variety in individual needs and preferences make this ungrateful task – it is dangerous to follow someone else’s advice, and not to do your own homework, and hands-on testing yourself. But, said that, here are some of my current favourites, based on my individual and highly idiosyncratic preferences:
My key criterion is to start from a laptop, rather than a desktop PC: laptops are powerful enough for almost anything, and they provide more versatility. When used in office, or home desk, one can plug in external keyboard, mouse/trackball and display, and use the local network resources such as printers and file servers. The Thunderbolt interface has made it easy to have all those things plugged in via a single connector, so I’d recommend checking that the laptop comes with Thunderbolt (it uses USB-C type connector, but not all USB-C ports are Thunderbolt ports).
When we talk about laptops, my key criteria would be to first look at the weight and get as light device as possible, considering two other key criteria: excellent keyboard and good touch display.
The reasons for those priorities are that I personally carry the laptop with me pretty much always, and weight is then a really important factor. If thing is heavy, the temptation is just to leave it where it sits, rather than pick it up while rushing into a quick meeting. And when in the meeting one needs to make notes, or check some information, one is at the mercy of a smartphone picked from the pocket, and the ergonomics are much worse in that situation. Ergonomics relate to the point about excellent keyboard and display, alike. Keyboard is to me the main interface, since I write a lot. Bad or even average keyboard will make things painful in the long run, if you write hours and hours daily. Prioritising the keyboard is something that your hands, health and general life satisfaction will thank, in the long run.
Touch display is something that will probably divide the opinions of many technology experts, even. In the Apple Macintosh ecosystem of computers there is no touch screen computer available: that modality is reserved to iPad and iPhone mobile devices. I think that having a touch screen on a laptop is something that once learned, one cannot go away from. I find myself trying to scroll and swipe my non-touchscreen devices nowadays all the time. Windows 10 as an operating system has currently the best support for touch screen gestures, but there are devices in the Linux and Chromebook ecosystems that also support touch. Touch screen display makes handling applications, files easier, and zooming in and out of text and images a snap. Moving hands away from keyboard and touchpad every now and then to the edges of the screen is probably also good for ergonomics. However, trying to keep one’s hands on the laptop screen for extended times is not a good idea, as it is straining. Touch screen is not absolutely needed, but it is an excellent extra. However, it is important that the screen is bright, sharp, and has wide viewing angles; it is really frustrating to work on dim washed-out displays, particularly in brightly lit conditions. You have to squint, and end up with a terrible headache at the end of the day. In LCD screens look for IPS (in-plane switching) technology, or for OLED screens. The latter, however, are still rather rare and expensive in laptops. But OLED has the best contrast, and it is the technology that smartphone manufacturers like Samsung and Apple use in their flagship mobile devices.
All other technical specifications in a laptop PC are, for me, secondary for those three. It is good to have a lot of memory, a large and fast SSD disk, and a powerful processor (CPU), for example, but according to my experience, if you have a modern laptop that is light-weight, and has excellent keyboard and display, it will also come with other specs that are more than enough for all everyday computing tasks. Things are a bit different if we are talking about a PC that will have gaming as its primary use, for example. Then it would be important to have a discrete graphics card (GPU) rather than only the built-in, integrated graphics in the laptop. That feature, with related added requirements to other technology means that such laptops are usually more pricey, and a desktop PC is in most cases better choice for heavy duty gaming than a laptop. But dedicated gaming laptops (with discrete graphics currently in the Nvidia Pascal architecture level – including GTX 1050, 1060 and even 1080 types) are evolving, and becoming all the time more popular choices. Even while many of such laptops are thick and heavy, for many gamers it is nice to be able to carry the “hulking monster” into a LAN party, eSports event, or such. But gaming laptops are not your daily, thin and light work devices for basic tasks. They are too overpowered for such uses (and consume their battery too fast), and – on the other hand – if a manufacturer tries fitting in a powerful discrete graphics card into a slim, lightweight frame, there will be generally overheating problems, if one really starts to put the system under heavy gaming loads. The overheated system will then start “throttling”, which means that it will automatically decrease the speed it is operating with, in order to cool down. These limitations will perhaps be eased with the next, “Volta” generation of GPU microarchitecture, making thin, light and very powerful laptop computers more viable. They will probably come with a high price, though.
Said all that, I can then highlight few systems that I think are worthy of consideration at this timepoint – late March, 2018.
To start from the basics, I think that most general users would profit from having a close look at Chromebook type of laptop computers. They are a bit different from Windows/Mac type personal computers that many people are mostly familiar with, and have their own limitations, but also clear benefits. The ChromeOS (operating system by Google) is a stripped down version of Linux, and provides fast and reliable user experience, as the web-based, “thin-client” system does not slow down in same way as a more complex operating system that needs to cope with all kinds of applications that are installed locally into it over the years. Chromebooks are fast and simple, and also secure in the sense that the operating system features auto-updating, running code in secure “sandbox”, and verified boot, where the initial boot code checks for any system compromises. The default file location in Chomebooks is a cloud service, which might turn away some, but for a regular user it is mostly a good idea to have cloud storage: a disk crash or lost computer does not lead into losing one’s files, as the cloud operates as an automatic backup.
ASUS Chromebook Flip (C302CA model) [see link] has been getting good reviews. I have not used this one personally, and it is on the expensive side of Chromebooks, but it has nice design, it is rather light (1,18 kg / 2,6 pounds), and keyboard and display are reportedly decent or even good. It has a touch screen, and can run Android apps, which is becoming one of the key future directions where the ChromeOS is heading. As an alternative, consider Samsung Chromebook Pro [see link], which apparently has worse keyboard, but features an active stylus, which makes it strong when used as a tablet device.
For premium business use, I’d recommend having a look at the classic Thinkpad line of laptop computers. Thin and light Thinkpad X1 Carbon (2018) [see link] comes now also with a touch screen option (only in FHD/1080p resolution, though), and has a very good keyboard. It has been recently updated into 8th generation Intel processors, which as quad-core systems provide a performance boost. For a more touch screen oriented users, I recommend considering Thinkpad X1 Yoga [see link] model. Both of these Lenovo offerings are quite expensive, but come with important business use features, like (optional) 4G/LTE-A data card connectivity. Wi-Fi is often unreliable, and going through the tethering process via a smartphone mobile hotspot is not optimal, if you are running fast from meeting to meeting, or working while on the road. The Yoga model also used to have a striking OLED display, but that is being discontinued in the X1 Yoga 3rd generation (2018) models; that is replaced by a 14-inch “Dolby Vision HDR touchscreen” (max brightness of 500 nits, 2,560 x 1,440 resolution). HDR is still an emerging technology in laptop displays (and elsewhere as well), but it promises a wider colour gamut – a set of available colours. Though, I am personally happy with the OLED in the 2017 model X1 Yoga I am mostly using for daily work these days. X1 Carbon is lighter (1,13 kg), but X1 Yoga is not too heavy either (1,27 kg). Note though, that the keyboard in Yoga is not as good as in the Carbon.
There are several interesting alternatives, all with their distinctive strengths (and weaknesses). I mention here just shortly these:
Dell XPS 13 (2018) [see link] line of ultraportable laptops with their excellent “InfinityEdge” displays has also been updated to 8th gen quad core processors, and is marketed as the “world’s smallest 13-inch laptop”, due to the very thin bezels. With the weight of 1,21 kg (2,67 pounds), XPS 13 is very compact, and some might even miss having a bit wider bezels, for easier screen handling. XPS does not offer 4G/LTE module option, to my knowledge.
ASUS Zenbook Pro (UX550) [see link] is a 15-inch laptop, which is a bit heavier (with 1,8 kg), but it scales up to 4k displays, and can come with discrete GTX 1050 Ti graphics option. For being a bit thicker and heavier, Zenbook Pro is reported to have a long battery life, and rather capable graphics performance, with relatively minor throttling issues. It has still 7th gen processors (as quad core versions, though).
Nice, pretty lightweight 15-inch laptops come from Dell (XPS 15) [see link] and LG, for example – particularly with LG gram 15 [see link], which is apparently a very impressive device, and weighs only 1,1 kg while being a 15-inch laptop; it is shame we cannot get it here in Finland, though.
As Apple has (for my eyes) ruined their excellent Macbook Pro line, with too shallow keyboard, and by not proving any touch screen options, people are free to hunt for Macbook-like experiences elsewhere. Chinese manufacturers are always fast to copy things, and Huawei Matebook X Pro [see link] is an interesting example: it has a touch screen (3K LTPS display, 3000 x 2000 resolution with 260 PPI, 100 % colour space, 450 nits brightness), 8th gen processors, GTX MX 150 discrete graphics, 57,4 Wh battery, Dolby Atmos sound system, etc, etc. This package weighs 1,33 kg. It is particularly nice to see them not copying Apple in their highly limited ports and connectivity – Matebook X Pro has both Thunderbolt/USB-C, but also the older USB-A, and a regular 3,5 mm headphone port. I am dubious about the quality of the keyboard, though, until I have tested it personally. And, one can always be a bit paranoid about the underlying security of Chinese-made information technology; but then again, the Western companies have not proved necessarily any better in that area. It is good to have more competition in the high end of laptops, as well.
Finally, one must mention also Microsoft, which sells its own Surface line of products, which have very good integration with the touch features of Windows 10, of course, and also generally come with displays, keyboards and touchpads that are among the very best. Surface Book 2 [see link] is their most versatile and powerful device: there are both 15-inch and 13,5-inch models, both having quad-core processors, discrete graphics (up to GTX 1060), and good battery life (advertised up to 17 hours, but one can trust that the real-life use times will be much less). Book 2 is a two-in-one device with a detachable screen that can work independently as a tablet. However, this setup is heavier (1,6 kg for 13,5-inch, 1,9 kg for the 15-inch model) than the Surface Laptop [see link], which does not work as a tablet, but has a great touch-screen, and weighs less (c. 1,5 kg). The “surface” of this Surface laptop is pleasurable alcantara, a cloth material.
To sum up, there are many really good options these days in personal computers, and laptops in general have evolved in many important areas. Still it is important to have hands-on experience before committing – particularly if one is using the new workhorse intensely, this is a crucial tool decision, after all. And personal preference (and, of course, available budget) really matters.
Time to start preparing for the next summer’s chili season. This time I have promised myself that I will not fool around with any silly Ikea “passive hydroponics” system or similar. Just old-fashioned soil, some peat, water and a light. But I will make use of the Ikea cultivation pots and led lights, as much as possible.
I will also try to radically cut down the number of plants that I’ll grow this time. Last summer was cold, damp, dark and bad in so many ways, but one part of the problem was that I had just too many plants in the end. Packing plants too densely into a small greenhouse will just predispose all plants to pests and diseases. Smaller number is also good for getting enough sunshine and good airflow around all plants.
I am again putting my trust in Finnish chili seeds from Fatalii.net (Jukka Kilpinen’s “Chile Pepper Empire”). I am trying to grow five plants:
Naga Morich (C. chinense)
Carolina Reaper x 7pot Douglah (C. Chinense hybrid, F2 generation)
7pot Primo Orange (C. chinense)
Moruga Scorpion (C. chinense)
Rocoto Riesen, Yellow (C. pubescens)
You might spot a pattern here: this is apparently the year of superhots for me (the Rocoto Riesen is the odd one out – thanks to Fatalii for dropping it into my order as a “surprise extra”). Originally I was planning on focusing on just my regular kitchen varieties (Lemon Drop, etc.), but losing all my hot chilies last summer left some kind of craving for retribution. If all these grow into proper plants, and yield proper crops, I will be in trouble. But: let’s see!
The key research infrastructures these days include e.g. access to online publication databases, and ability to communicate with your colleagues (including such prosaic things as email, file sharing and real-time chat). While an astrophysicist relies on satellite data and a physicist to a particle accelerator, for example, in research and humanities and human sciences is less reliant on expensive technical infrastructures. Understanding how to do an interview, design a reliable survey, or being able to carefully read, analyse and interpret human texts and expressions is often enough.
Said that, there are tools that are useful for researchers of many kinds and fields. Solid reference database system is one (I use Zotero). In everyday meetings and in the field, note taking is one of the key skills and practices. While most of us carry our trusty laptops everywhere, one can do with a lightweight device, such as iPad Pro. There are nice keyboard covers and precise active pens available for today’s tablet computers. When I type more, I usually pick up my trusty Logitech K810 (I have several of those). But Lenovo Yoga 510 that I have at home has also that kind of keyboard that I love: snappy and precise, but light of touch, and of low profile. It is also a two-in-one, convertible laptop, but a much better version from same company is X1 Yoga (2nd generation). That one is equipped with a built-in active pen, while being also flexible and powerful enough so that it can run both utility software, and contemporary games and VR applications – at least when linked with an eGPU system. For that, I use Asus ROG XG Station 2, which connects to X1 Yoga with a Thunderbolt 3 cable, thereby plugging into the graphics power of NVIDIA GeForce GTX 1070. A system like this has the benefit that one can carry around a reasonably light and thin laptop computer, which scales up to workstation class capabilities when plugged in at the desk.
One of the most useful research tools is actually a capable smartphone. For example, with a good mobile camera one can take photos to make visual notes, photograph one’s handwritten notes, or shoot copies of projected presentation slides at seminars and conferences. When coupled with a fast 4G or Wi-Fi connection and automatic upload to a cloud service, the same photo notes almost immediately appear also the laptop computer, so that they can be attached to the right folder, or combined with typed observation notes and metadata. This is much faster than having a high-resolution video recording of the event; that kind of more robust documentation setups are necessary in certain experimental settings, focus group interview sessions, collaborative innovation workshops, etc., but in many occasions written notes and mobile phone photos are just enough. I personally use both iPhone (8 Plus) and Android systems (Samsung Galaxy Note 4 and S7).
Writing is one of they key things academics do, and writing software is a research tool category on its own. For active pen handwriting I use both Microsoft OneNote and Nebo by MyScript. Nebo is particularly good in real-time text recognition and automatic conversion of drawn shapes into vector graphics. I link a video by them below:
My main note database is at Evernote, while online collaborative writing and planning is mostly done in Google Docs/Drive, and consortium project file sharing is done either in Dropbox or in Office365.
Microsoft Word may be the gold standard of writing software in stand-alone documents, but their relative share has radically gone down in today’s distributed and collaborative work. And while MS Word might still have the best multi-lingual proofing tools, for example, the first draft might come from an online Google Document, and the final copy end up into WordPress, to be published in some research project blog or website, or in a peer-reviewed online academic publication, for example. The long, book length projects are best handled in dedicated writing environment such as Scrivener, but most collaborative book projects are best handled with a combination of different tools, combined with cloud based sharing and collaboration in services like Dropbox, Drive, or Office365.
If you have not collaborated in this kind of environment, have a look at tutorials, here is just a short video introduction by Google into sharing in Docs:
What are your favourite research and writing tools?
The past year, 2017, has been so intense and packed to the brim, that it is hard to produce any sort of coherent picture, what it was all about. There remains just some flashes from the road: some new places visited, Wroclaw Poland, Hong Kong China, start as the vice dean of the new Faculty of Communication Sciences, cultivating chili peppers (only to be let down by one of the worst summer weathers in years), testing and adopting to daily use new technologies, Apple Airpods, Lenovo Yoga 2-in-1s, playing Pokémon GO in streets and parks, around the world, making plans and proposals, presenting and negotiating, being happy with the people, frustrated with the people, enjoying nature, enjoying good food, taking photographs, editing and sharing photographs, working late, sleeping badly, sleeping well, playing games, not being able to play games, getting the Centre of Excellence approved, working with colleagues on new degree programs, working with colleagues on Tampere3 university merger, working, taking kids to school, to hobbies, making food and reading bedtime stories, feeding birds, walking out in the snow, in sunshine, in rain, going to sauna. There have been many things worth remembering, some worth forgetting. Have a better year, next year, everyone!
Some experiences from international trade: in late June, I ordered a “drone” – a remote controlled quadcopter – from Chinese seller GeekBying.com. The drone in question was MJX Bugs 2 model, with GPS, 1080P camera, altitude hold, and other nice features, and GeekBying was advertising the best price.
GeekBying changed the delivery company from TNT that I had asked to DHL, but I finally got the drone, at 10th July. It appeared to be a fine little device and worked fine – for two minutes. Then it run out of battery, and a key problem emerged: the battery did not charge with the provided charger. The drone remained dead.
I contacted GeekBuying and their “After Sales Service”, and they responded by asking photo or video evidence of the problem. I made a video where I showed how connecting the charger to the battery does nothing. There was a wait (of ten days) after which they said that they had “contacted the manufacturer” and that are convinced that this is a battery problem. However, a battery is small and “easy to lose during the way” so they wanted me to make another order, where the replacement battery could be combined. This sounded a bit odd. I said that thank you, but I am not interested to order something else at the moment, but I would appreciate if they could just send me the replacement battery.
Another long wait. Finally, in 11th August, I got another small package from China, with the replacement battery Geekbuying had sent me. There is a photo below, showing the original Bugs 2 battery, and the “replacement”.
I mailed the GeekBuying After Sales Service again, explaining that the replacement battery was a completely wrong one, and that they had made a mistake. I did send them photos of both batteries, side by side, and explained that the replacement battery was of wrong capacity (750 mAh vs. 1800 mAh of the original), and that it was also of wrong shape, as the original Bugs 2 battery is specially designed to lock into the battery compartment of the drone. The whole deal was starting to smell fishy, and I asked for instructions to return the drone, and get a refund.
GeekBuying responded by email “We are sorry for that the battery is not original, as there is no original battery in manufacturer. We confirmed it and the battery can work on this drone as well, pls try it first.”
I checked their website, and they actually were themselves advertising the original, 1800 mAh capacity Bugs 2 battery to be sold as a spare part (link here). In my response, I explained this, and said that I am not willing to “try” using a drone with a battery that is not designed for it: even while with a right voltage and connector, the drone might operate for a couple of minutes, this small battery does not lock into the Bugs 2 battery compartment. It would be dangerous to fly a drone with it, as the battery might just disconnect, and the drone could drop on something – or someone. I also considered it fraudulent practice to mail me a wrong battery, and claim that the manufacturer has no suitable battery, as they themselves openly advertise and sell the correct, original battery.
At this point I escalated the issue in PayPal.com into a claim. I had used PayPal in online shopping, because they advertise certain level of buyer protection.
Even after this, the only responses I got from GeekBuying.com were emails asking me to use the wrong, small battery, and send them some videos showing how it is operating. Even a single look at the photo (above) would be enough to point out that this makes no sense.
I thought that most obvious rotten practices would had been rooted out from online shopping – at least with big online stores, but this experience at least suggest otherwise. GeekBuying as a seller has been trying me to make further orders, so that it would make better financial sense for them to post the replacement battery to the faulty product they had sold and shipped. And, as I refused to make further orders, they deliberately posted a wrongly designed, smaller battery as a replacement – something that might even put the persons using the wrong battery while flying a drone into physical danger.
It will be interesting to see if I will get any refund from the drone, in the end. There is the added complication that products with lithium ion batteries can usually be shipped from China, as they come in cargo planes. But – as the kind lady in local post office today explained to me – an individual might have trouble shipping them back, due to the tighter safety regulations of regular airmail. I tried disabling the batteries (using sticky tape) and got the drone and both batteries submitted as a post package back into seller in China, but if the delivery company refuses to carry them, then I will not get a “confirm receipt of the merchandise” from GeekBuying, and it is unclear if PayPal will cover me, in that case. Also, even while PayPal advertises “Refunded Returns”, with free shipping worldwide, the actual claim notice I got from them says that I am personally responsible for all shipping costs.
At this point: the “cheap price” I got from GeekBuying.com has grown quite a bit:
drone price: 106,81 euros
shipping (from China): 22,43 euros
Finnish customs & DHL service fee: 31.04 euros
return shipping fee: 43,00 euros
total = 203,28 euros.
And: all the used time, energy and peace of mind for all of this? Priceless?
Edit: finally in October, after initially failing to verify that I had indeed returned the drone to the seller, PayPal in the end (after me resubmitting the claim with photographic evidence) concluded that yes, there was indeed faulty product and wrong replacement battery, and that I had returned it to the seller, and they returned me the drone price. I had lost all the other costs, and all time and energy required.